🌸 TERMS & CONDITIONS

Nail Nirvana by Noor

By placing an order with Nail Nirvana by Noor, you agree to the following terms and conditions. Please read them carefully before booking or ordering.

1. Handmade & Custom Products

All nail sets are handmade and customized according to the design, size, and preferences shared by the customer. Due to the handmade nature of the product, minor variations in color, shape, or design may occur.

2. Order Confirmation

Orders are confirmed only after advance payment is received. Work begins only once the order is confirmed.

3. No Cancellation Policy

Once an order is confirmed, cancellations are not allowed as each nail set is custom-made specifically for you.

4. No Return / No Exchange

For hygiene and safety reasons, returns or exchanges are not accepted on press-on nails.

5. Damage & Replacement Policy

If you receive:

• A damaged parcel

• Missing or broken items

An unboxing video (from sealed package opening) is mandatory.

After verification, you may be eligible for:

• A replacement (same design only), or

• A refund (at the artist’s discretion)

⚠️ Claims without an unboxing video will not be accepted.

6. Sizing Responsibility

Nail sets are created strictly based on the sizes shared by the customer.
Please follow the sizing guide carefully.

Nail Nirvana by Noor is not responsible for incorrect sizing provided by the customer.

7. Design Approval & Changes

A rough design image may be shared before finalizing.
Up to 5–6 minor changes are allowed.

Additional changes may not be possible due to material or time constraints.

8. Shipping & Delivery

• Shipping charges are extra and depend on location

• Delivery timelines may vary depending on courier services

• Tracking details will be shared after dispatch

Courier delays are beyond our control, but parcels will be monitored until delivery.

9. No Urgent Orders

Orders must be placed 1–2 weeks in advance.
Urgent orders are not accepted, except in rare cases for customers from the same city/state, subject to availability.

10. Color Disclaimer

Slight color differences may occur due to:

• Screen resolution

• Lighting

• Handmade process

These variations are normal and not considered defects.

11. Usage & Care

Once delivered, Nail Nirvana by Noor is not responsible for damage caused due to:

• Improper application

• Improper removal

• Rough handling or exposure to water/chemicals

Please follow the provided care instructions.

12. Discounts & Offers

Discounts are offered only when officially announced, usually during festivals or special events.
No additional discounts are provided on request.

13. Communication Timeline

Queries are usually responded to within 24–48 working hours.
Please be patient during peak order periods.

14. Age Requirement

Orders placed by individuals under 18 years of age must have parental consent.

15. Right to Refuse Service

Nail Nirvana by Noor reserves the right to refuse or cancel an order if:

• The request violates these terms

• Communication is inappropriate

• The design request is beyond current skill level

✅ AGREEMENT

By placing an order or booking, you confirm that you have read, understood, and agreed to all the above terms and conditions.